For Pharmacy Employees
Working in a pharmacy you have to manage multiple tasks simultaneously, often including actively managing customer queries, requests, and ensuring compliance with significant numbers of operational procedures, PSI guidelines, dispensing requests, and of course being a healthcare professional, advising many patients each day.
A pharmacy is a healthcare facility and all staff should (legally required!) be trained to provide accurate and knowledgeable information to all patients. Whether you work behind a make-up counter, medicines counter or just part time, you are still expected to be able to provide accurate advice to patients and know when to ask for pharmacist referral.
The benefits of 4Front Pharmacy Online to you and your team include:
Learn anytime, anywhere with our flexible online modules to suit your work-life situation. Depending on your situation, you can learn while you commute, during scheduled learning time at work, after the kids have gone to bed, while out for a walk and/or by grabbing 15 minutes on a quieter dispensing day to learn with your colleagues at work
No matter what position you are employed as, or whether your full time or part time, there are 4 Front Pharmacy courses that will be suitable for you. In addition we have many ‘Awards and badges’ that can assist you achieving educational progression as you work, ensuring you can provide service excellence at all times to provide significant professional and career enhancement. We have a wide range of categories to suit your needs:
- Symptoms in the Pharmacy
- OTC Product Knowledge
- How the Body Works
- Health and Well-Being
- Skin and Beauty
- Consultation Skills
- Foundation Courses
- Business and Retail Basics
- Leadership
Increase your confidence in yourself and your team because you are all knowledgeable, well informed colleagues, trained to respond to customers’ needs and refer appropriately to the pharmacist when required.
Research into user engagement with 4Front Pharmacy Online has shown:
Engagement Levels Impact of 4Front Pharmacy Online
| Measure | Result |
| Staff Training Engagement Range (depending on pharmacy store) | 68-93% |
| Average time to module completion (weekly modules) | 26 mins |
| Product Knowledge Confidence Increase | +82% |
| Positive User Reaction | +88% |
24hr access to convenient, user friendly, bite-size, engaging content from any device at any location with a wifi or mobile internet connection.
Be truly proud to work in community pharmacy. 4Front Pharmacy training enhances the reputation and value of community pharmacy by enabling the whole pharmacy team to deeply appreciate and recognise the professional capabilities of the pharmacist, so that all staff members know how to promote this value to customers and within the community.
Be acknowledged and recognised for your dedication to constantly improving customer care by consistently engaging with 4Front Pharmacy training.
Complimenting all roles within the Pharmacy…
“It was so beneficial to have access to this training while I was doing my pharmacy technician course. In the first year, I was the only person studying in the pharmacy and I felt a bit isolated. But in the second year, we were all learning together. I think we all appreciate each other’s roles more now and I found that I was much more engaged with my pharmacy technician course work as a result of both the online videos and the fact we were all learning together.”
Sadhbh
Pharmacy Technician
“I look forward to new courses coming. I really love the way they are presented and the fact that I can go back in and have a quick look at a particular section. The videos are so handy”
Grace K
Counter Assistant, Pharmacy (Carlow)
“I did the IPU Medicine Counter Assistant Course several years ago. I learned a lot and it seems I also forgot a lot! I am really enjoying using the videos to learn how to serve my customers better and I am learning lots of practical tips for use as a Mum at home too!”
Orlagh
OTC Counter Assistant (and Mum)