Course Overview

The following course is presented as a number of Simulated Consultations, relating to a customer interaction relating to vaccinations.  Course participants should review each consultation as instructed and use the STEPS® Consultation Video Review Form provided to take any notes.  

It should be noted that none of the consultations purport to be ‘perfect’ and should be reviewed in the context of a live interaction and used to discuss among your colleagues using the STEPS® Consultation framework as your guide. 

Required Time in Course is 15 mins